Silver Ridge Apartment Homes

1 review
#1 of 70 apartments in Anchorage

1711 LORE RD, Anchorage, AK 99507

Silver Ridge Apartment Homes

1 Review from the ApartmentAdvisor Community

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Safety
Maintenance
Location
Value
Terrible
1 review
1 review

"I would gladly pay more to ensure the safety of my family."

I have lived here for just over a month and have already put in over a dozen maintenance requests. They didn't clean the apartment or the carpets, I can still smell the previous tenants pets. There is a makeshift cover above our tub to let the upstairs neighbors waste water drain through our tub. There are several leaks through out the apartment, all that were present when the previous tenants left. I'm afraid to let my kids take a bath in that bathroom. I'm afraid the ceiling will cave in. I'm afraid of the mold that is sure to be living between the walls.

  • More leaks.
  • More leaks.
  • More places it leaks.
  • More leaks.
  • Makeshift cover for waste water to drain into my bath tub.

Stayed 2017, lived with family in a 3 bedroom, 2 bathroom apartment

Noise
Maintenance
Office Staff
Location
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Silver Ridge Apartment Homes reply:

Hello. I would like to request that in the future if you have any concerns, please let me know. You are welcome to come by the leasing office downstairs from your apartment, use our online contact form, or you can call me if that is more convenient. I have seen you numerous times shortly after you moved
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in and you smile and give me a friendly hello but I have not seen you since. I've also left messages to update you but have not received any return calls.
We did have a small leak above your tub that I thought was fixed when we scheduled your move-in, but unfortunately the leak did come back the morning that you were scheduled to move in which we discussed at your move-in. We had maintenance try again to find the source of the leak and were unable to find were the water came from. He cut out any wet sheetrock and replaced some parts that may have been the problem but since we were not sure if that would fix it, we explained that we would be placing a temporary cover over the hole so we can come back and make sure we repaired the problem (Your picture #5). After a week we came back and everything was dry so we began the process of patching the hole, smoothing the drywall, texturing, and repainting. Even more unfortunate, a few days later the leak came back. We once again sent maintenance to try and find the water source. He again replaced more sections of plumbing hoping to that whatever he replaced would fix the problem. He then replaced the temporary cover until we could confirm the problem was solved. During this time we received another emergency maintenance call fro you about water coming from your laundry closet ceiling. Maintenance could not find any water and drilled multiple holes in the ceiling to try and find any water, which he was unable. Those are the round patched holes in your 1st picture. Unfortunately again, the apartment above had a completely unrelated water leak which we fixed immediately and removed the wet sheetrock in your bathroom and began that patch. (your picture #4). I had him also check to see that the hole over the tub was still dry, which it was. He has since begun the sheetrock repair process which requires multiple steps; Sheetrock patch, tape and spackle the edges, float the patch with spackling, smooth and texture the ceiling, then paint. I believe his next step on Friday will be to smooth and texture the ceiling.
In reference to the condition of the apartment at move-in, I checked the past history of the apartment and there has been no pets living there, nor did I detect any odors, nor did you indicate that you smelled anything when you toured the apartment or at the move-in inspection. I did note to you and on the paperwork you signed that although we did have the carpets cleaned twice, some of the carpet appeared darker in some of the traffic areas, which is why we gave you a discount on the apartment, and limited your liability for its condition when you move out. Everything else in the apartment you signed off on as being clean and in good working condition. Unfortunately I cannot post the pictures that were taken of your apartment just prior to you moving in. I also told you that if we had missed something during our inspection, to please let us know and we would take care of it. I have not received and such requests. I am not sure about the two other pictures you posted (#2 and #3); the electrical box in the top corner of your laundry closet that supplies power the fire alarm horn, and the picture of the sprinkler head. So, as I stated, we have moved forward with the final repairs, and I can assure you that we have removed any wet sheetrock and at no point has your ceiling been at risk of falling, nor have we ignored any potential safety issues. It is truly unfortunate that this has happened to you and we are working hard to get this corrected with as minimal inconvenience to you and your family.
If you have any questions, concerns, or complaints, please contact me and let me know so I can take care of them and not have to find out about them through an online review.

Pricing and Floor Plans

BEDSPRICESQFTTYPE
2 beds / 1 bath$1250 - $1270750 sqft2 Bedroom
3 beds / 2 baths$1295 - $1630970 sqft3 Bedroom
Prices and availability subject to change without notice.
$1250 - $1295

Location of Silver Ridge Apartment Homes

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Amenities

  • Balcony
  • Covered Parking
  • Elevator
  • Fireplace
  • On-site Maintenance
  • Pets Allowed
  • Washer/Dryer

Unique Features

  • 24-Hour Availability
  • Cable/Satellite
  • Complete Kitchen Appliance Package
  • Guest Parking
  • Heat
  • Living Room
  • Wood laminate flooring

About Silver Ridge Apartment Homes

Silver Ridge Apartment Homes is a marvelous community that offers both affordability and convenience. With easy access to the Dimond Mall, restaurants, and entertainment, Silver Ridge is in a perfect South Anchorage location. * Our three bedroom and two bath homes are easy to fall in love with. Cozy up by the gas-burning fireplace during the long winter nights, enjoy your private balcony, and the fabulous views on those endless summer days. We have in-suite washers and dryers.

Address: 1711 LORE RD, Anchorage, AK 99507

Office hours

MoTuWeThFrSaSu
9:00 AM - 6:00 PM 9:00 AM - 6:00 PM 9:00 AM - 6:00 PM 9:00 AM - 6:00 PM 9:00 AM - 6:00 PMClosedClosed

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Apartment tips from residents

  • If it doesn't appear to be clean, there are a lot more that they didn't care to fix.

    Feb 14, 2017

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