1 Review from the ApartmentAdvisor Community
"Decent amenities but terrible management - don't make this your first choice"
-----MANAGEMENT - When I moved in, the office managers were horrible. The woman who oversaw the other office two staff members was the worst. When I was signing my paperwork, she was as nice as could be, but as soon as the papers were signed, it was like she turned into a completely different person. When I toured the place, I was impressed by the long hours the office was open. As someone who works full time, I appreciated that I could swing by before or after work to discuss something or pick up a package. Additionally, the staff said they could have packages delivered right to my unit if I didn't have time to pick them up.
Once the first set of office staff either quit or was moved to another property, everything changed. The two women who run it now are often hard to work with. They routinely close the door during the day and lock it so people cannot come in, and are in the office maybe 20 hours a week, smack dab in the middle of the day. It's nearly impossible to get a hold of them if you work a 9–5. They don't answer the phone or return messages and very rarely answer an email. They also no longer deliver packages to tenants' units. When I order items online now, I either have to have them sent to an Amazon locker to pick up later, ship them to work, and pick them up in a store. (I know - first world problems, but it's very inconvenient when you were promised something else when you move in.)
Three times now, my key card access and garage door opener have stopped working. Coincidentally, it's always right around the time my lease is about to expire, even though I signed on for another year (my mistake. Hindsight is 20/20). The first year, I went a day without access. The second year, I went two days. This year, I'll go four days without access. I called the after-hours maintenance hotline and the woman on the phone did not act concerned at all that I was stuck outside during the winter with nowhere to go. She said this wasn't considered an emergency and that they'd "try" to get to it when the management was back in the office after a long weekend. When I pay over $30 a day to live somewhere, I expect that I can actually /live/ there and not be locked out.
-----CLEANLINESS - I was the first person to live in my unit since the building was new at the time, and when I opened the door, it was a disaster. Dust and wood trimmings everywhere. I bet I spent three hours cleaning before I moved in a box. Beyond that, I haven't had much trouble with cleanliness and I would say it's better than some other places I've lived. Yes, some folks don't throw their trash down the trash chute from time to time, and sometimes there are kids running up and down the hallway screaming, but that's part of living in an apartment. You will have bugs in your apartment. I've dealt with flies, beetles, and ants on a small scale. However, I've taken care of them myself since management doesn't do much about it.
-----SECURITY - The building overall has good security. Tenants have to swipe in with their keycard (if it works!) or can buzz people in through the intercom. Most doors are locked and require the keycard to gain access. If there's someone knocking at the door to get in, you're not supposed to let them in (basic common sense) but most folks do. I've never felt unsafe living here.
-----NEIGHBORHOOD - This part of Longfellow is not glamorous by any means. Many run-down streets, abandoned buildings, and generally looks a bit dirty. I haven't felt unsafe walking around, but plenty of my friends will not come over because they don't trust it at night. One of the draws for me was living right across the street from a light rail stop, which makes getting downtown very easy. However, there is nothing to do in the neighborhood.
-----PRICE - After all the problems I've dealt with, the reason I've stayed is because of the price. With all of the amenities I have (heated parking, central air, washer and dryer in unit, updated appliances and kitchen, etc.), I'd pay at least $400 more to have them elsewhere. That being said, the price is quite high when you consider there isn't 24-hour security, a better fitness center, rooftop, and better guest parking (or simply more options for folks who don't want to pay for the heated garage). But, since Longfellow Station is owned by the giant Sherman Associates, they don't care about that and raise the prices every year since demand in town is high.
-----OVERALL - The only way I'd recommend this place is if you can't find anywhere else to live. Yes, it's generally nice and modern. But because the management is so horrible and does not care about the tenants in the least bit, I'd go somewhere else if I were you.
Stayed 2014 to 2016, lived solo in a 1 bedroom, 1 bathroom apartment
Location of Longfellow Station44.9326656 -93.2275201
About Longfellow Station
Address: 3845 Hiawatha Avenue, Minneapolis, MN 55406
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