River Crossing

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#2 of 96 apartments in Saint Paul

1735 Graham Avenue, Saint Paul, MN 55116

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"Terrible Customer Service/Alyssa Nimmo and Tamara Wagner"

On Sunday, September 25, 2016 I submitted a maintenance request to have my lights in my apartment fixed (The Pointe at River Crossing). On Tuesday, September 27 when returning home that evening to find that my door was left unlocked by the maintenance guy Mike. Not only was my door left unlocked my fuse box door was wide open. I immediately called over to the front desk(Christian)to speak with the Community Manager(Alyssa Nimmo). After calling the front desk for more than 20 minutes a young man answered the phone. He had told me that the Community Manager(Alyssa Nimmo) had left for the day and that he had no way of contacting her. Let's be honest most colleagues have each others cell phone numbers. I left a long message for the Community Manager(Alyssa Nimmo)explaining what had happened. I was also told by the front desk staff member(Christian)that he would be informing her of the situation right away that next morning. I also called the Community Managers(Alyssa Nimmo) boss the Regional Manger(Tamara Wagner)at Stone Bridge Communities and left her a message. On Wednesday, September 28 (today) at 1pm I still had not heard from the Community Manager(Alyssa Nimmo) or the Regional Manager(Tamara Wagner). I called and spoke with the Community Manager(Alyssa Nimmo). After telling her my name and why I was calling there was no apology. I expressed to her how rude I thought it was that after my door was left unlocked by the maintenance guy Mike and the possibility of theft that I was extremely disappointed. Her excuse being my voicemail isn't working but I did hear from the front desk worker(Christian) what had happen. She still didn't call me and it was a paying renter who has lived at the Pointe and River Crossing since 2007 that called her. After insisting an apology be made it was nothing but cold and insincere. I still have not heard from the Regional Manager(Tamara Wagner) who I left a very detailed message. What does it take for (The Pointe and River Crossing) employee's to show some customer service and some appreciation that I have been a resident/renter since 2007. At what point do they show some customer service. It scares me to think how would they have reacted to me if I ended up with someone breaking into my apartment or in this situation just walking into my apartment since the door was left unlocked. Luckily, I was not a victim of theft. It's scary to think that (The Pointe and River Crossing) does not take situations like this more seriously. Does theft even matter to them. Because I don't see the sense of urgency or the compassion. The only person that called me to apologize was the maintenance guy Mike. The question on my mind is what could the Community Manager(Alyssa Nimmo) and Regional Manager(Tamara Wagner) be doing today that is more important then returning a call from a loyal resident/renter regarding an incident and one of their employees?? What needs to happen for them to show some concern.

Community Manager: Alyssa Nimmo
Regional Manager: Tamara Wagner

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    About River Crossing

    Address: 1735 Graham Avenue, Saint Paul, MN 55116

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