This site is not intended for use by individuals under the age of 18.
Last Updated: Effective as of Jan 14, 2021
Types Of Information We Collect
We collect the following kinds of personal information:
- Registration information you provide when you create an account, or subscribe, such as, your first name and last name, email address, username, and password;
- Transaction information you provide when using our services or site, such as your email address, telephone number, and postal code;
- Information you provide in discussion forums or reviews on our sites and applications, such as your forum posts, comments, and reviews;
- Location information, including location information provided by a mobile or other device interacting with our site or applications, or associated with your IP address, where we are permitted by law to process this information;
- Activity information about your use of our site and applications, such as the content you view or post, how often you use our services, and your preferences; and
- Usage, viewing, technical, and device data when you visit our sites, open emails we send, including your User Agent, unique device identifier, and IP address
How We Collect Information
Information Collected When Contacting a Property
If you request to be contacted by a particular property, both we and that property, as the case may be, may collect personal information provided by you through the contact forms on our site, which may include your name, email address, postal code, and telephone number, so that the property can contact you about a property or request that you submit a property review.
Information Collected When Registering with ApartmentAdvisor.com; Subscribing
If you register with us or subscribe to receive specific information or services on our site, in addition to the automatic information collected as described above, we will also collect registration information, such as name, email address, mail address, telephone number, username and password.
Automatic Collection of Information
We gather information from your computer or handheld or mobile device when you visit our site. We automatically collect your IP address, User Agent, and the type of handheld or mobile device you use. We also use the following services:
We also use the following technologies to automatically collect information from you:
Cookies and other Tracking Technologies
You can set some cookie preferences through your device or browser settings but doing so may affect the functionality of the site.
Why we use Tracking Technologies on the site
Authentication and Security
Our site can customize it's experience based on your previous activity. For example, we monitor and store your browsing activity on our site to customize your experience and better understand your rental property interests.
We use Tracking Technologies to help us understand how visitors use our site. This helps us improve our site and provide new services.
Widgets for Social Media
Interest Based Advertising
Interest-based advertising, also called "online behavioral" advertising. is customized based on predictions generated over time from your visits across different websites, including our site, devices and mobile applications.
These tools allow us to personalize our ads based on your browsing behavior on our site. Unless and until required by applicable law, our site does not recognize browser “do not track” signals. However, several of our partners who utilize these cookies, beacons and tools on our site enable you to opt out of this interest-based advertising.
Most of these companies are participants of the Digital Advertising Alliance (“DAA”) and/or the Network Advertising Initiative (“NAI”). To learn more about the targeted ads provided by these companies, and how to opt out of receiving certain targeted ads from them, please visit: (i) for website targeted ads from DAA participants, www.aboutads.info/choices; (ii) for app targeted ads from DAA participants, www.aboutads.info/appchoices; and (iii) for targeted ads from NAI participants,networkadvertising.org. Opting out only means that the selected participants should no longer deliver certain targeted ads to you but does not mean you will no longer receive any targeted content and/or ads (e.g., in connection with the participants’ other customers or from other technology services).
You may also limit our use of information collected from or about your mobile device for purposes of serving targeted ads to you by going to your device settings and selecting “Limit Ad Tracking” (for iOS devices) or “Opt out of Interest-Based Ads” (for Android devices).
Please note that if you opt out using any of these methods, the opt out will only apply to the specific browser or device from which you opt out. We are not responsible for the effectiveness of, or compliance with, any opt out options or programs, or the accuracy of any other entities’ statements regarding their opt out options or programs.
How We Use Your Personal Information
We use and process your personal information for a number of business and commercial purposes. These include:
- Sending information to properties with your consent to complete transactions
- Sending you promotional marketing material about us and our services
- Customizing, analyzing, adjusting and improving the site
- Preventing fraud and other prohibited or illegal activities
- Complying with requests of law enforcement or data protection agencies
- Providing you with technical and customer support
- Seeking your opinion or answers to surveys about the rental market or our services
- Communicating with you notifications, subscriptions, or other messages to which you have subscribed
- Enforcing our legal rights or comply with legal requirements
How And With Whom We Share Your Personal Information
We may share information about you, including personal information, with our corporate affiliates for specific business purposes.
We share your personal information with properties when you contact them directly on our site. They may use that information for purposes of marketing their own products or services to you directly.
When you submit your e-mail address and/or phone number to a particular seller through the site, you agree and expressly consent to being contacted by the seller by various means, including by phone at the number provided, text message, email, automatic telephone dialing system and/or an artificial or prerecorded voice.
Providers of Products and Services
We may provide other third-party providers of products and services (for example financing providers) access personal information that you voluntarily provide on our site so that such providers can provide products and services to you. We contractually require such providers to provide protection for personal information and to limit the use of such information for the purpose agreed to by you when submitting such personal information on our site. By submitting personal information on our site in connection with receiving products and/or services from these providers, you (i) consent to our transmission of your personal information to such providers, (ii) agree that your personal information will be subject to their privacy policies, and (iii) agree that you should contact them directly for more information about their specific privacy and opt-out policies.
We cooperate with legal authorities and may in some circumstances be required to disclose personal information in response to requests from law enforcement authorities, or in response to a subpoena or other legal process. We also share information about you if we believe we should in order to (i) prevent a violation of the law; (ii) protect or defend our interests and our legal rights or property; (iii) protect the rights, interests, safety and security of users of the site or members of the public; (iv) protect against fraud or for risk management purposes; or (v) comply with prudent legal practice as we may determine, and applicable law or legal process. We also may share your information in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, and in the unlikely event of bankruptcy.
Publicly Posted Information
Your profile on the site will be publicly viewable and identifiable via your screen name. ApartmentAdvisor.com will not share your email address with any other members or display it any public manner. Please think carefully before making information public as you are solely responsible for any information you make public. Once you have posted information, you may not be able to edit or delete such information.
Information that you make available to us and others via social media networks, forums, blogs, chat rooms or similar functionality is public information that we or others may share or use in accordance with the law.
Your Rights and Choices
You may opt-out of any or all future marketing emails from us here or clicking on the unsubscribe link we place at the footer of every email we send that is not in response to an action taken by the user. Please note that you cannot opt-out of non-promotional emails, such as those about your account, transactions, or ApartmentAdvisor.com's ongoing business relations.
You can review and update the personal information you have provided through the registration process on your Account page.
20 University Road
Cambridge, MA 02138
Attention : Privacy
With respect to location technologies that we use, you may be able to stop all collection of precise location data by withdrawing your consent through your device settings.
Storing and Retaining Your Personal Information
Your personal information is stored on servers in the U.S.A. Also, some of our service providers may store information in servers hosted in countries different from where you reside. As such, your personal information may be subject to the laws of other countries, where the data protection and other laws may not be as comprehensive as your country of residence.
Security - Steps we take to protect your personal information
We have implemented administrative, technical, personnel, and physical security measures designed to help protect the personal information stored in our systems against loss, theft and unauthorized use, disclosure or modification. We also employ processes (such as password hashing, login auditing, and idle session termination, as appropriate) to help protect against unauthorized access to your personal information. Technical measures that we have implemented also include use of firewall protection and, in appropriate instances, encryption technology. Although we take reasonable precautions to assess the reliability of such technology, we rely on the statements of the vendors of those products and services as part of its security evaluation. While we have endeavored to create a secure and reliable site for users, the confidentiality of any communication or material transmitted to/from the site, and the security of your personal information, cannot be guaranteed. We urge you to take every precaution to protect your personal information when you are on the Internet.
For California Residents
California Civil Code Section 1798.83 entitles California residents to request information concerning whether a business has disclosed certain personal information about you to any third parties for the third parties' direct marketing purposes. We comply with this law by offering you the ability to tell us not to share your personal information with third parties.
To make such a request, you must include this section heading as the subject line, and your full name, e-mail address, and postal address in your message and send to:ApartmentAdvisor, Inc.
20 University Road
Cambridge, MA 02138
Attention : Privacy
California Notice of Collection under California Consumer Privacy Act of 2018 (CCPA)
Currently, the CCPA does not apply to ApartmentAdvisor. The CCPA applies to for-profit businesses that do business in California and meet any of the following:
- Have a gross annual revenue of over $25 million;
- Buy, receive, or sell the personal information of 50,000 or more California residents, households, or devices; or
- Derive 50% or more of their annual revenue from selling California residents’ personal information.
At the time ApartmentAdvisor meets any of these thresholds, this policy will be updated
Additional Disclosures for Nevada Residents
Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada users may submit requests directing the business not to "sell" certain kinds of personal information that the business has collected or will collect about the consumer. If you are a Nevada resident, and wish submit a request for us to not "sell" certain personal information, you can contact us at firstname.lastname@example.org. This request will be subject to Verification as described in the Verification section below.
Verification: When you submit your request, we will take steps to attempt to verify your identity. We will seek to match the information in your request to the personal information we maintain about you. As part of our verification process, we may ask you to submit additional information, use identity verification services to assist us, or, if you have set up an account on our website, we may ask you to sign in to your account as part of our identity verification process. Please understand that, depending on the type of request you submit, to protect the privacy and security of your and other users’ personal information, we will only complete your request when we are satisfied that we have verified your identity consistent with applicable law and regulations.
The Sites are intended solely for use by persons 18 years of age or older. If you are under the age of 18, you may not use the Sites or other services, or contribute any information to us.
We do not knowingly gather personal information (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) in a manner not permitted by COPPA. If you are a parent or guardian and you believe we have collected information from your child in a manner not permitted by law, contact us at email@example.com. We will remove the data to the extent required by applicable laws.
We do not knowingly “sell” the personal information of minors under 16 years old who are California residents.
If you are a California resident under 18 years old and registered to use the site, you can ask us to remove any content or information you have posted on the site. To make a request, email us at the email address set out in “Contact Us” section with “California Under 18 Content Removal Request” in the subject line, and tell us what you want removed. We will make reasonable good faith efforts to remove the post from prospective public view, although we cannot ensure the complete or comprehensive removal of the content and may retain the content as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.