ApartmentAdvisor.com Privacy Policy

ApartmentAdvisor, Inc. (“we, us, our”) is providing this “Privacy Policy” because we believe in being transparent about the information that we collect and use. This Privacy Policy governs our collection, use, sale and disclosure of information that is reasonably capable of being linked to an individual user (“you”), such as name, address, telephone number, and/or email address (“personal information”) collected through the ApartmentAdvisor.com website, mobile and other applications owned and operated by us (“site”). Please read this Privacy Policy carefully before providing us with any personal information. By using the site, you consent to the collection, use, sale and disclosure of your personal information in the manner described below. This Privacy Policy is in accordance with applicable law in place for United States of America.

This site is not intended for use by individuals under the age of 18.

Last Updated: Effective as of Jan 14, 2021

Types Of Information We Collect

We collect the following kinds of personal information:

  • Registration information you provide when you create an account, or subscribe, such as, your first name and last name, email address, username, and password;
  • Transaction information you provide when using our services or site, such as your email address, telephone number, and postal code;
  • Information you provide in discussion forums or reviews on our sites and applications, such as your forum posts, comments, and reviews;
  • Location information, including location information provided by a mobile or other device interacting with our site or applications, or associated with your IP address, where we are permitted by law to process this information;
  • Activity information about your use of our site and applications, such as the content you view or post, how often you use our services, and your preferences; and
  • Usage, viewing, technical, and device data when you visit our sites, open emails we send, including your User Agent, unique device identifier, and IP address

How We Collect Information

Information Collected When Contacting a Property

If you request to be contacted by a particular property, both we and that property, as the case may be, may collect personal information provided by you through the contact forms on our site, which may include your name, email address, postal code, and telephone number, so that the property can contact you about a property or request that you submit a property review.

Information Collected When Registering with ApartmentAdvisor.com; Subscribing

If you register with us or subscribe to receive specific information or services on our site, in addition to the automatic information collected as described above, we will also collect registration information, such as name, email address, mail address, telephone number, username and password.

Automatic Collection of Information

We gather information from your computer or handheld or mobile device when you visit our site. We automatically collect your IP address, User Agent, and the type of handheld or mobile device you use. We also use the following services:

Google Analytics, to collect information about what pages you visit, length and frequency of visits and other site usage data. Google is governed by its own privacy policy. For information about and to install Google Analytics Opt-out Browser Add-on, visit the Google Analytics Opt-Out page.

We also use the following technologies to automatically collect information from you:

Cookies and other Tracking Technologies

We, and other companies with whom we partner, use cookies, web beacons, tags, scripts, and similar technology (“Tracking Technologies”) in connection with the use of our site, third party websites, and mobile applications. Tracking Technologies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Tracking Technologies may transmit information about you and your use of the site, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, advertising identifiers (including mobile identifiers), and page views and/or clicks. Cookies may be persistent or stored only during an individual session.

You can set some cookie preferences through your device or browser settings but doing so may affect the functionality of the site.

Why we use Tracking Technologies on the site

Authentication and Security

We use cookies to determine if you are logged into your account and to track user behavior to look for suspicious activity.


Our site can customize its experience based on your previous activity. For example, we monitor and store your browsing activity on our site to customize your experience and better understand your rental property interests.


We intend to make advertising more relevant to users and more valuable to our advertisers. For example, we may use cookies to serve you interest-based ads, such as ads that are displayed to you based on your visits to other websites, or to tell us if you have recently clicked on an ad.


We use Tracking Technologies to help us understand how visitors use our site. This helps us improve our site and provide new services.

Widgets for Social Media

On our site, we may display widgets from social media providers that allow interaction or content sharing by their users. These widgets, such as the Facebook® "Share" button, are visible to you on the site page that you visit. This may allow the social media networks in which you participate to collect information about you, even when you do not explicitly activate the network's widget while on our site. Please visit the applicable social media network's privacy policy to better understand their data collection practices and the choices they make available to you.

In addition to social media networks, our site also contains references and links to third party web sites that may offer information of interest. This Privacy Policy does not apply to those web sites, and we recommend reviewing those web sites’ privacy policies individually.

Interest Based Advertising

Interest-based advertising, also called "online behavioral" advertising. is customized based on predictions generated over time from your visits across different websites, including our site, devices and mobile applications.

These tools allow us to personalize our ads based on your browsing behavior on our site. Unless and until required by applicable law, our site does not recognize browser “do not track” signals. However, several of our partners who utilize these cookies, beacons and tools on our site enable you to opt out of this interest-based advertising.

Most of these companies are participants of the Digital Advertising Alliance (“DAA”) and/or the Network Advertising Initiative (“NAI”). To learn more about the targeted ads provided by these companies, and how to opt out of receiving certain targeted ads from them, please visit: (i) for website targeted ads from DAA participants, www.aboutads.info/choices; (ii) for app targeted ads from DAA participants, www.aboutads.info/appchoices; and (iii) for targeted ads from NAI participants,networkadvertising.org. Opting out only means that the selected participants should no longer deliver certain targeted ads to you but does not mean you will no longer receive any targeted content and/or ads (e.g., in connection with the participants’ other customers or from other technology services).

You may also limit our use of information collected from or about your mobile device for purposes of serving targeted ads to you by going to your device settings and selecting “Limit Ad Tracking” (for iOS devices) or “Opt out of Interest-Based Ads” (for Android devices).

Please note that if you opt out using any of these methods, the opt out will only apply to the specific browser or device from which you opt out. We are not responsible for the effectiveness of, or compliance with, any opt out options or programs, or the accuracy of any other entities’ statements regarding their opt out options or programs.

How We Use Your Personal Information

We use and process your personal information for a number of business and commercial purposes. These include:

  • Sending information to properties with your consent to complete transactions
  • Sending you promotional marketing material about us and our services
  • Customizing, analyzing, adjusting and improving the site
  • Providing you with important administrative information regarding the site, such as changes to this Privacy Policy and our Terms of Use and other policies
  • Preventing fraud and other prohibited or illegal activities
  • Complying with requests of law enforcement or data protection agencies
  • Providing you with technical and customer support
  • Seeking your opinion or answers to surveys about the rental market or our services
  • Communicating with you through notifications, subscriptions, or other messages to which you have subscribed
  • Enforcing our legal rights or comply with legal requirements

How And With Whom We Share Your Personal Information


We may share information about you, including personal information, with our corporate affiliates for specific business purposes.


We share your personal information with properties when you contact them directly on our site. They may use that information for purposes of marketing their own products or services to you directly.

When you submit your e-mail address and/or phone number to a particular seller through the site, you agree and expressly consent to being contacted by the seller by various means, including by phone at the number provided, text message, email, automatic telephone dialing system and/or an artificial or prerecorded voice.

Providers of Products and Services

We may provide other third-party providers of products and services (for example financing providers) access personal information that you voluntarily provide on our site so that such providers can provide products and services to you. We contractually require such providers to provide protection for personal information and to limit the use of such information for the purpose agreed to by you when submitting such personal information on our site. By submitting personal information on our site in connection with receiving products and/or services from these providers, you (i) consent to our transmission of your personal information to such providers, (ii) agree that your personal information will be subject to their privacy policies, and (iii) agree that you should contact them directly for more information about their specific privacy and opt-out policies.

Legal Authorities

We cooperate with legal authorities and may in some circumstances be required to disclose personal information in response to requests from law enforcement authorities, or in response to a subpoena or other legal process. We also share information about you if we believe we should in order to (i) prevent a violation of the law; (ii) protect or defend our interests and our legal rights or property; (iii) protect the rights, interests, safety and security of users of the site or members of the public; (iv) protect against fraud or for risk management purposes; or (v) comply with prudent legal practice as we may determine, and applicable law or legal process. We also may share your information in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, and in the unlikely event of bankruptcy.

Publicly Posted Information

Your profile on the site will be publicly viewable and identifiable via your screen name. ApartmentAdvisor.com will not share your email address with any other members or display it any public manner. Please think carefully before making information public as you are solely responsible for any information you make public. Once you have posted information, you may not be able to edit or delete such information.

Information that you make available to us and others via social media networks, forums, blogs, chat rooms or similar functionality is public information that we or others may share or use in accordance with the law.

Your Rights and Choices

You may opt-out of any or all future marketing emails from us here or clicking on the unsubscribe link we place at the footer of every email we send that is not in response to an action taken by the user. Please note that you cannot opt-out of non-promotional emails, such as those about your account, transactions, or ApartmentAdvisor.com's ongoing business relations.

You can review and update the personal information you have provided through the registration process on your Account page.

You can contact us with questions or requests regarding this Privacy Policy at:

ApartmentAdvisor, Inc.
44 Brattle St, 5th Fl
Cambridge, MA 02138
Attention : Privacy

With respect to location technologies that we use, you may be able to stop all collection of precise location data by withdrawing your consent through your device settings.

Storing and Retaining Your Personal Information

Your personal information is stored on servers in the U.S.A. Also, some of our service providers may store information in servers hosted in countries different from where you reside. As such, your personal information may be subject to the laws of other countries, where the data protection and other laws may not be as comprehensive as your country of residence.

Any personal information that we collect is kept as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or our recordkeeping policies and practices.

Security - Steps we take to protect your personal information

We have implemented administrative, technical, personnel, and physical security measures designed to help protect the personal information stored in our systems against loss, theft and unauthorized use, disclosure or modification. We also employ processes (such as password hashing, login auditing, and idle session termination, as appropriate) to help protect against unauthorized access to your personal information. Technical measures that we have implemented also include use of firewall protection and, in appropriate instances, encryption technology. Although we take reasonable precautions to assess the reliability of such technology, we rely on the statements of the vendors of those products and services as part of its security evaluation. While we have endeavored to create a secure and reliable site for users, the confidentiality of any communication or material transmitted to/from the site, and the security of your personal information, cannot be guaranteed. We urge you to take every precaution to protect your personal information when you are on the Internet.

For California Residents

California Civil Code Section 1798.83 entitles California residents to request information concerning whether a business has disclosed certain personal information about you to any third parties for the third parties' direct marketing purposes. We comply with this law by offering you the ability to tell us not to share your personal information with third parties.

To make such a request, you must include this section heading as the subject line, and your full name, e-mail address, and postal address in your message and send to:

ApartmentAdvisor, Inc.
44 Brattle St, 5th Fl
Cambridge, MA 02138
Attention : Privacy

California Notice of Collection under California Consumer Privacy Act of 2018 (CCPA)

This ApartmentAdvisor.com Privacy Notice for California Residents supplements the information contained in this Policy and the rights mentioned below apply solely to visitors, users, and others who reside in the State of California. We share this notice of collection to comply with the California Consumer Privacy Act of 2018 (CCPA). Any terms defined in the CCPA have the same meaning when used in this Privacy Notice.

Sharing Personal Information

ApartmentAdvisor.com does not generally sell information as the term “sell” is traditionally understood. However, to the extent “sale” under the CCPA is interpreted to include advertising technology activities such as those disclosed in this Policy as a “sale,” we will comply with applicable law as to such activity.

Categories of Information We Collect
  1. Identifiers such as name, username, postal address, online identifier, Internet Protocol (IP) address, email address, or other similar identifiers
  2. Personal information such as name, address, telephone number
  3. Commercial Information such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
  4. Internet or other electronic network activity information, such as: browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement
  5. Geolocation data - If you authorize our website or Apps to use your location, we will receive location information.
  6. Inferences drawn from information we collect when you visit our website.
California Residents’ Rights

California law grants California residents certain rights as set forth below.

Do-Not-Sell. California residents have the right to opt-out of our sale of their personal information. To the extent ApartmentAdvisor.com sells your personal information as the term “sell” is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time. You may opt out by using our Do Not Sell Page.

Verifiable Requests to Delete and to Know. You have the right to delete the personal information we have collected from you and the right know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:

  • The categories of personal information we have collected about you
  • The categories of sources from which the personal information was collected
  • The categories of personal information about you we disclosed for a business purpose or sold
  • The categories of third parties to whom the personal information was disclosed for a business purpose or sold
  • The business or commercial purpose for collecting or selling the personal information
  • The specific pieces of personal information we have collected about you
  • To exercise any of these rights, please submit a request by emailing us at support@apartmentadvisor.com. In the request, please specify which right you are seeking to exercise and the scope of the request. We will respond to your request within 45 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.

Authorized Agent: The CCPA allows California consumers to designate an authorized agent to exercise their rights under CCPA. You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

Additional Disclosures for Nevada Residents

Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada users may submit requests directing the business not to "sell" certain kinds of personal information that the business has collected or will collect about the consumer. If you are a Nevada resident, and wish submit a request for us to not "sell" certain personal information, you can contact us at support@apartmentadvisor.com. This request will be subject to Verification as described in the Verification section below.

Verification: When you submit your request, we will take steps to attempt to verify your identity. We will seek to match the information in your request to the personal information we maintain about you. As part of our verification process, we may ask you to submit additional information, use identity verification services to assist us, or, if you have set up an account on our website, we may ask you to sign in to your account as part of our identity verification process. Please understand that, depending on the type of request you submit, to protect the privacy and security of your and other users’ personal information, we will only complete your request when we are satisfied that we have verified your identity consistent with applicable law and regulations.

International Transfer

We are based in the U.S. and the information we collect is governed by U.S. law. If you are accessing the site from outside of the U.S., please be aware that information collected through the site may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the site or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of information about you in the U.S. and other jurisdictions as set out in this Privacy Policy.


The Sites are intended solely for use by persons 18 years of age or older. If you are under the age of 18, you may not use the Sites or other services, or contribute any information to us.

We do not knowingly gather personal information (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) in a manner not permitted by COPPA. If you are a parent or guardian and you believe we have collected information from your child in a manner not permitted by law, contact us at support@apartmentadvisor.com. We will remove the data to the extent required by applicable laws.

We do not knowingly “sell” the personal information of minors under 16 years old who are California residents.

If you are a California resident under 18 years old and registered to use the site, you can ask us to remove any content or information you have posted on the site. To make a request, email us at the email address set out in “Contact Us” section with “California Under 18 Content Removal Request” in the subject line, and tell us what you want removed. We will make reasonable good faith efforts to remove the post from prospective public view, although we cannot ensure the complete or comprehensive removal of the content and may retain the content as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to this Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices. When we post modifications to this Privacy Policy, we will revise the "Last Updated" date at the top of this web page. The modified Privacy Policy will be effective immediately upon posting on the site. Your continued use of the site after the posting of the modified Privacy Policy constitutes your agreement to abide and be bound by it. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the site.