Broadlands Apartments

1 review
#1 of 17 apartments in Ashburn

21799 Crescent Park Square, Ashburn, VA 20148

Broadlands Apartments

1 Review from the ApartmentAdvisor Community

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Terrible
1 review
1 review

"Worst customer service in Virginia"

BEWARE!!! STAFF CAME TO MY DOOR THREATENING AFTER HOURS!
This was the worst customer service I have ever received in my life. When you are a renter at Broadlands Apartments, the customer is NEVER right. The management is very defensive about any issues brought to their attention.
During a routine change of my air filter (in a locked closet I have no access to) the maintenance crew left the light on in the closet, left trash on my floor, and my front door was left unlocked. When I called in a work order to have the light turned off, so it didn't run my electric bill up, maintenance came and turned the light off during business hours. THEN AT 8:45PM, AFTER BUSSINESS HOURS THE HEAD MAINTENANCE GUY CAME POUNDING ON MY DOOR ACCUSING ME OF LYING AND SAID HE NEVER MAKES MISTAKES. This all happened in front of the property manager. When she walked over he put his hand in her face and walked off. I asked for a follow up on the incident and nothing happened. She said she would deal with it internally, but no actions were done to my knowledge. The following week after the incident the head maintenance guy proceeded to park in front of my apartment, which is one of the farthest from the main office where he would report. There were times I had an issue with my apartment, went to the main office to ask them to take a look, there were three people in the office sitting down, but nobody would come. STAY AWAY FROM THIS MANAGEMENT because there are too many other apartment complexes with competent management at same price.

    Noise
    Maintenance
    Office Staff
    Location
    Safety
    Value
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    Pricing and Floor Plans

    BEDSPRICESQFTTYPE
    1 bed / 1 bath$1447 - $2173806 - 812 sqft
    2 beds / 2 baths$1815 - $23251127 sqft
    2 beds / 2.5 baths$2174 - $31841538 sqft
    3 beds / 2 baths$2201 - $31891436 sqft
    3 beds / 2.5 baths$2025 - $29451538 sqft
    Prices and availability subject to change without notice.
    $1447 - $2201

    Location of Broadlands Apartments

    Amenities

    Luxurious 1Br, 2Br, 3Br and Townhome Designs, Private garages with remote door openers available, Island Kitchens and Two-Sided Fireplaces Available (Per Home Plan), Instant-on high speed internet access and cable TV, Built-In Home Theater Surround Sound, Ceramic Tile Foyers, Nine-Foot Ceilings, Ceiling Fans, Air Conditioner, Cable Ready, Dishwasher, Disposal, Large Closets, Microwave, Patio/Balcony, Refrigerator, Washer/Dryer

    • Air Conditioning
    • Cable Ready
    • Ceiling Fan
    • Dishwasher
    • Disposal
    • Microwave
    • Refrigerator
    • Walk-In Closets

    About Broadlands Apartments

    Located in Ashburn, VA in Loudoun County, Broadlands provides Ashburn residents with touches like nine-foot ceilings, crown molding and high-speed Internet access, along with great outdoor recreational amenities. Broadlands Apartments is a luxurious address in a signature suburban setting that puts you close to great shopping, dining and entertainment including One Loudoun, The Village at Leesburg and Dulles Town Center.

    Previous name: Van Metre Southern Walk

    Address: 21799 Crescent Park Square, Ashburn, VA 20148


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