Apartment Maintenance - What Is It and Who Is Responsible for It?

Anyone who rents an apartment should know what maintenance is, what it includes, and who is responsible for it.

In basic terms, apartment maintenance is the act of maintaining a living space in a residential building so it’s safe and enjoyable. There are different types of apartments, such as studios or walk-up apartments, duplexes, triplexes, and high-rise and garden apartments, but all of these buildings share a common need for maintenance.

This article explains what apartment maintenance includes and provides examples of maintenance duties that renters and landlords typically perform.

Apartment maintenance is comprised of tasks like groundskeeping, cleaning, appliance and HVAC repair, landscaping, and plumbing, among other actions that keep a unit’s individual living spaces and common areas habitable.
Unclogging toilets and fixing dishwashers are examples of apartment maintenance, as are repairing broken microwaves and power outlets. When you need to do something or ask the property owner to take action to make your apartment safe and sanitary, you are acting within the scope of apartment maintenance.

Apartment maintenance can be preventative or curative, and both types of maintenance activities sometimes fall upon the tenant, but they’re mostly the landlord’s responsibility.

As noted above, some maintenance tasks lie with the tenant, but maintenance is primarily the responsibility of the landlord or property manager. Depending on local laws, renters may need to perform specific preventative and curative maintenance acts. Similarly, local law often dictates what a landlord must maintain to keep a property clean and safe.

Additionally, the terms of your lease will likely spell out who is responsible for specific preventative and curative maintenance tasks. It’s always important to understand all language contained in your lease.

Tenants are usually responsible for basic upkeep or ensuring their apartment stays sanitary and in good repair. This means renters should:

Maintain the Apartment
Tenants should discard trash inside the rental and prevent grime buildup on floors, walls, and appliances. They also need to avoid mold growth and rust buildup by reporting any leaks to management immediately and taking care not to overflow sinks and showers. Depending on your lease, renters may be responsible for replacing light bulbs and cleaning dryer vents. So, what about clogged drains and toilets? If it’s as simple as pulling a hairball from a tub drain by hand or a quick plunge of a toilet, renters may be equipped to handle the situation on their own. But when it comes to snaking a drain or resolving a stubborn clog, it's always best to consult your lease and call your property manager if you're not sure what to do.

Avoid Excessive Damage
A renter needs to prevent damage caused through recklessness or negligence, such as pet stains due to policy violations or fires caused by negligent appliance use. Landlords expect normal wear and tear, but tenant damage should not bring the apartment to a condition significantly worse than what existed upon move-in.

Report Maintenance Issues
Renters should do a walk-through at move-in to highlight any existing problems or repairs for the property’s maintenance staff. After documenting the apartment’s condition on a rental inspection checklist, the tenant must bring new issues to the landlord’s attention as soon as possible (or as noted in the lease). For tips on what to look for during your walk-through, refer to numbers 7 through 16 on our Apartment Tour Checklist.

Tenants should typically place a maintenance request with their landlord or property management team whenever the apartment has:

Habitable Living Issues
Notify your property manager when you notice structurally unsafe elements, vermin infestation, bed bugs, or faulty electrical, air-conditioning, heating, plumbing, or ventilation equipment. Also, bring gas leaks to your property manager’s attention immediately.

Safety Problems
Submit a maintenance work order when you have broken locks, window mechanisms, smoke alarms, carbon monoxide detectors, or exterior (porch) lights.

Emergency Maintenance Requests
Flooding, mold, pest infestation, security concerns, and gas leaks are all examples of emergency maintenance requests you should bring up as soon as you notice them.

Landlords usually take a preventative maintenance approach to their properties to minimize emergencies. However, sometimes the need for emergency maintenance arises. Emergency maintenance takes care of problems significantly affecting tenants’ ability to live safely in their apartments.
For example, routine maintenance requests might include basic carpentry fixes, appliance repair (stoves and refrigerators), and clogged sinks. But, emergency maintenance activities include repairing broken HVAC units during extreme weather, taking care of gas leaks and electrical problems, resolving pest infestations, and repairing broken windows and doors. Leaky pipes, faucets, and toilets also fall into the emergency repair category. Tenants should always notify management as soon as emergencies occur or they notice these issues.

Landlords are responsible for most repairs on their properties. But, sometimes, the responsibility lies with the renter.

Local landlord-tenant law and your lease agreement spell out these responsibilities, including the obligation to perform the maintenance task and pay for it.

When renters fail to maintain their apartments or cause excessive damage to their units, the landlord may be able to perform the necessary maintenance action and bill the tenant for the work. For example, tenants should not put non-food items down a garbage disposal. If they do and the disposal breaks, a landlord may have the maintenance staff take care of the problem and then charge the tenant for the repair.

Some maintenance work requires tenants to move out for a short or extended period. For instance, apartment complexes that must be fumigated sometimes can’t have tenants living inside.

Other maintenance issues might require a tenant to move from an apartment temporarily, such as repairs where specific building permits are needed.
It’s always a good idea to check with an attorney if you need help understanding whether or not your landlord can make you move out for repairs. If a property manager of landlord does ask you to move, they typically must provide you with advance notice.

In some instances, like if you had a leak causing water to flood into a nearby residence, maintenance staff may enter your apartment without permission.

Many local areas also allow landlords or maintenance managers to enter your apartment without notice if they need emergency access to fix a problem somewhere else in the building.

Your lease will likely dictate how much notice your landlord or property manager must give before entering your apartment to make non-emergency repairs. Note that renters can’t prevent property owners from entering their apartments at some point to make needed fixes.

Not having to pay for major housing upkeep and repairs is one of the advantages of renting, but that doesn’t mean that renters are free of all apartment maintenance responsibilities. When in doubt about any aspect of apartment maintenance, it’s always a good idea to review your lease and call your property manager or landlord with any questions.